Leaving Tickets At Will Call Under A Different Name

Ticketmaster will allow you to leave tickets at will call under a different name 99% of the time. You just have to phone and make sure it’s ok at that specific venue. This can come in handy when tickets get lost in the mail, or you’ve made a last minute sale and there’s no time to ship the tickets.

If you are ever in a situation where you’ve sold the tickets but it’s too late to ship them or it is really close to the event and your buyer tells you the tickets were lost in the mail, there is a solution!

This can be fixed by phoning Ticketmaster and telling them you haven’t received your tickets (note: don’t try this until 48 hours before the event.)

Tell the Ticketmaster rep that you haven’t received your tickets and they were a gift for a friend/family member/co-worker etc. 99% of the time Ticketmaster will place the tickets at the will call box office to picked up the day of the show. From there, you need to specify that since these were a gift, you won’t be attending the show since you don’t live in the area.

Kindly ask for an alternative pickup name and give them the buyer’s name.

Talk to the rep and find out exactly what the buyer will need to pick up their tickets on the day of the show. Usually it’s the following:

1) Valid ID

2) The Ticketmaster confirmation number

3) Credit card number used to purchase the tickets

For #3 you can either fax a copy of the credit card used or take a picture of it and email it to your buyer so they can print it off and bring it. (MAKE SURE YOU SCRATCH OUT ALL BUT THE LAST 4 DIGITS, THIS IS ALL THEY WILL NEED!)

Finally, make sure you walk your buyer through the process so they feel comfortable, give them all the information they need, and even give them your phone number so if there’s a problem at the box office they can phone you immediately to work anything out.